Technology Stack:

• Backend: JEE7, GlassFish 4.1, MDB, CDI, JPA 2.1, EJB 3.1, JMS
• Database: Postgres 9.3, Sybase ASE, Sybase IQ, Oracle 11g
• Frontend: Primefaces 5.1, JSF, Bootstrap 3

Description:

Enterprise java application that is acting as SMS interface between Field Maintenance Engineers and the Network Operation to assist in Fault Management, capable of implementing SMPP protocol with plugable backend modules that can be integrated with many applications to facilitate providing real-time statistics, information and automatic notifications about network status, statistics, performance KPIs and operations in a request-response manner as well as bringing automatic SMS notifications to multiple network operations events, health checks and/or incidents.

Features:

• SMS alarm relay system for FM teams
• System communicates over SMS with FM engineers to receive problematic sites from FM and relay currently active alarms
• Multi-vendor support (Ericsson OSS-RC/ZTE NetNumen)
• Integration with in-house system to track historical outages
• Supports alarm beautification/enrichment
• Response time < 2 seconds
• Handling more than 15,000 requests per day
• User base exceeding 200 users

Added Value:

• No more discarded requests due to heavy operator load
• No more request backlog due to instantaneous response
• Improved delivery quality by directing FM engineers in a timely and more accurate manner
• No room for error or misinterpretation between FM/FO
• Saved costs for both FM and FO through reduction of overtime and eliminating FM idle time
• Approximated savings of 5,000 man hours